Frequently Asked Questions
How do I choose between Quartz, Marble, and Granite?
The best choice depends on your application and aesthetic preference.
- For Maximum Durability & Low Maintenance: We recommend Quartz. It’s non-porous, highly resistant to stains and scratches, making it ideal for kitchen countertops.
- For Unique Veining & Luxurious Appeal: Marble offers one-of-a-kind natural patterns, bringing unparalleled elegance to spaces like feature walls and bathrooms.
- For Cost-Effectiveness & Outdoor Use: Granite is the hardest of the three, excellent for high-traffic areas like kitchen countertops and outdoor applications.
Are transportation and installation services included?
We provide comprehensive service support. Our quotes typically include delivery to a designated logistics hub in your city. We partner with a network of reliable logistics and installation teams and can arrange and recommend professional “door-to-door” delivery and installation services based on your needs, with all costs clearly outlined upfront.
My project is quite small. Do you handle small-batch or retail orders?
Yes, we do! We treat every project with the same high level of care and attention, from large-scale commercial developments to a single residential countertop. Our flexible order processing system is designed to deliver consistent quality and service for all our clients, regardless of project size. Please don’t hesitate to contact us with your requirements.
What is your pricing structure? Can I get a detailed quote?
Our pricing varies based on the stone type, grade, dimensions, and fabrication complexity. We believe in transparent pricing. Please contact our sales team or request a quote online with your project details (e.g., material, size, thickness, quantity). We will provide a clear, itemized custom quote within 1 business hour, with no hidden fees.
Can you provide samples? How can I ensure the final product matches my expectation?
Absolutely. We highly encourage reviewing physical samples and offer complimentary sample shipping. As natural stone has inherent variations in color and veining, we recommend visiting our slab yard or reviewing high-definition videos/photos of the actual slabs you are purchasing before fabrication to ensure the outcome meets your vision.
How do I maintain and care for the stone after installation?
Daily care is straightforward:
- Routine Cleaning: Simply wipe with a soft, damp cloth and a neutral pH cleaner.
- Sealing: We recommend sealing marble and granite surfaces with a penetrating sealer after installation to protect against stains. Our team will provide a detailed Stone Care Guide upon project completion.
- Long-term Maintenance: We also offer professional polishing and restoration services to rejuvenate surfaces years down the line.